Product, Order Queries &

Warranties

Telephone: +27 31 569 4119

Email: info@silvery.co.za

Order Expediting

At Silvery, we strive to make every order unique and special. However, at this time, we are unable to expedite any orders. Each item is handcrafted, and many cannot be rushed through the process. Our workshop is currently overwhelmed with orders, and we are incredibly grateful for your support. Even with additional payment, we are unable to rush any orders at this stage. Thank you for your understanding and patience.

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justin@silvery.co.za

ADDRESS:

18 Tottum Road | Cornubia | Durban South Africa

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8:00AM – 4:30PM (Monday to Friday)

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CUSTOMER SUPPORT

We offer custom support via email, telephone, Live Chat and WhatsApp depending on your query. Our response times vary depending on our pending query queue, but be assured we will be in-touch within a couple of hours.

Product Queries or Order Follow Up

Telephone: +27 31 569 4119

Email: info@silvery.co.za

Need Guidance Placing an Order?

Telephone: +27 31 569 4119
WhatsApp: +27 61 512 0629

Live Chat – Look for the orange chat box in the bottom right corner.

RETURN / REFUND ENQUIRIES

jenine@silvery.co.za

Submit a return / refund enquiry

LET THE OWNERS KNOW

justin@silvery.co.za

ADDRESS:

18 Tottum Road | Cornubia | Durban South Africa

We’re here to help you from
8:00AM – 4:30PM (Monday to Friday)

SEND US A MESSAGE

Name(Required)

First Last

Phone(Required)

Email(Required)

Order Number

If you are enquiring about an order please state the number below:

How can we help you?

CAPTCHA

CUSTOMER SUPPORT

Product, Order Queries &

Warranties

Telephone: +27 31 569 4119

Email: info@silvery.co.za

Order Expediting

LET THE OWNERS KNOW

justin@silvery.co.za

ADDRESS:

18 Tottum Road | Cornubia | Durban South Africa

We’re here to help you from 8:00AM – 4:30PM

(Monday to Friday)

SEND US A MESSAGE

Name(Required)

First Last

Phone(Required)

Email(Required)

Order Number

If you are enquiring about an order please state the number below:

How can we help you?

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Comments are closed.

⭐⭐⭐⭐⭐ If your looking for that special personalised gift, look no further. I have had two items made from this company so far, and I am absolutely overjoyed by the service, the communication & the final product. I can't recommend them enough. Thank you so much 🌻

Kirsty Bunney

5 September 2026

Incredible product quality! I’m so happy I chose to use Silvery. A piece to last a lifetime! Fantastic communication from placing order up to delivery. Timeline spot on to what was outlined at the time of ordering. Overall 5 stars, without any doubt! Thanks Silvery Team

Marina Quarmby

4 September 2026

The Purchase was so very easy. 5 minutes and I was Done, Payment included. The team keeps you updated every day as to the progress of your order. This is the most amazing service I have EVER experienced! Thanks Silvery for making this so easy.

Andre Lawrence

1 September 2026

From service to quality we are so thrilled with our purchase from Silvery. We ordered a birthstone necklace as a gift and it’s absolutely stunning. The attention to detail with their packaging as well is just so special.

Ashley Mintram

31 August 2026

Just purchased a beautiful 14” chain with sliding heart pendant. The quality is great, looks dainty but is quite heavy, proving the high standard of the price and solid silver. Will be buying from Silvery again.

Claire Jakins

29 August 2026

Amazing customer service from the start, very helpful, and was able to follow the process. 100% recommend, great quality and the attention to detail is out standing.

Lord Scottie III

26 August 2026

I absolutely love my dainty initial connector necklace from Silvery. It is beautiful, delicate and exactly what I was looking for. The team was so professional, friendly and helpful, everything was completed right on schedule. I am extremely happy with my purchase and the overall experience. I would definitely recommend Silvery to anyone looking for beautiful, quality jewellery and excellent service.

Susan Olivier

25 August 2026

Thank you to the Silvery team for the excellent customer service, transparency and professionalism. I’ll definitely remember the experience and would happily recommend Silvery to others.

Andisa Sombane

15 August 2026

I found Silvery while frantically searching for a gift for a friend who was leaving the country within the week, so I was working with a very tight deadline. I spoke to Tammy, who immediately took on the challenge and went above and beyond to make sure I received my item before my friend left. And she made it happen. The turnaround time alone was impressive, but the quality and finish of the final product completely exceeded my expectations. It is beautifully made, and the attention to detail is unmatched. Thank you so much to Tammy and the Silvery team for helping me bring my idea to life and making it all happen within such a tight timeframe. You genuinely made my day. An easy five stars from me.

Sharon Rademeyer

14 August 2026

Leandri Brough

13 August 2026

Thank you to the Silvery team for the excellent customer service, transparency and professionalism. I’ll definitely remember the experience and would happily recommend Silvery to others.

Owner's reply
Hi Andisa, thank you for your kind words. We're so glad you had a great experience with Silvery, and hope to see you back again in the future.

Just fantastic! Such an amazing experience. I had a necklace engraved with my nephew's face (gift to sis in law), and the fine detail is stunning. It’s light, dainty, and just gorgeous. The customer service was top-notch with updates throughout the whole process. I couldn't be happier and will definitely be ordering again for future gifts!

Owner's reply
Hi Leandri, thank you for this lovely review. We're delighted to have crafted you something meaningful and precious that your sister in law will treasure. We hope to have you back again in the future.

Alison Day

12 August 2026

I adore my feather necklace, it is a solid piece so has a nice feel to it and is the only one on the internet that I could find that can be engraved too. My Mum passed away and I wanted something to feel that she is with me always and instead of having ‘mum’ engraved I was able to choose a special word that makes it so much more personal to me in a font that even looks like my Mum has written it herself. A really special piece that I know I will hand down through my family. Also it was lovely having regular email updates on my piece being made. Thank-you so much🩷

Owner's reply
Hi Alison, thank you for taking the time to write this. We are honoured to have made something to give you comfort and keep your mum close. Wishing you many years of happy memories with your mum's feather close by you always.

Cleola Eayrs

8 August 2026

I won't lie I was anxious at first to order a custom pendant necklace with an engraving of my sister and me on it but what a beautiful piece of jewellery. I bought it as a gift for my little sister, she absolutely loved it, she has been wearing it since. The process with Silvery was amazing, they communicated every step of the way and delivery with Aramex was also great. I am so grateful I took a chance and trusted you guys, seeing my sister's face when she saw one of our favourite pictures together on a necklace that she could always wear is memory I will cherish forever. Thank you so much. I will definitely be using you guys again!

Owner's reply
Hi Cleola, thank you so much for your lovely review. We are delighted to have been able to give you a moment that will last forever, and your sister a super special gift. We hope to have you back again in the future.

Giverny-Bernadette Knoesen

7 August 2026

1000/10 my 3 silver stack engraved rings arrive today. one of the smoothest experiences from placing my order to receiving it in exactly 3 days as promised that i have ever had. The fit is on point and perfect. the engravings are spot on. I even got a little cleaning/polishing cloth for the rings and a little R150 voucher. The packaging is all just so cute.

Owner's reply
Hi there! Thank you for your lovely review. How wonderful that it all worked out perfectly- we are so glad we could do this for you. We wish you many years of enjoyment from your new jewellery.

Makgabo Tumi

4 August 2026

I completed my order on a Friday and they started working on it on Monday. I received daily updates which helped in allaying my anxiety as this is for my son's 21st birthday on Sunday so I was pressed for time. The product was finished on Wednesday and shipped the same day from Durban and safely delivered at my home address the next day around midday. They used reliable courier service provider. The final product as it is advertised and as per my specification. Much appreciated.

Owner's reply
Hi there! Thanks so much for your lovely review. It was our pleasure to assist you, and we're delighted your son received such an awesome gift in good time for the big day. We hope to have you back again soon!

Amez

1 August 2026

I have received my jewellery, and its the best. I made the mistake to order a shorter bracelet, and Isla & Jenine has been nothing but accommodating. Their customer service is the absolute best. They are friendly, helpful, and just the best. Thank you so much for taking care of my replacement request. I will most definitely order again.

Owner's reply
Hi there, thank you for your lovely review. Great news that you received excellent service as well as excellent jewellery. Thank you for supporting Silvery, and we hope to have you back again in the future.

Heather Wallis

30 July 2026

Absolutely fantastic experience with my recent order! I called to ask if it would be possible to engrave in Hebrew, and the Silvery team was then in ongoing contact to make it work for me. I was blown away by the effort and attention to detail during the engraving process, and I was stunned by how beautifully the bracelet turned out when I received it today. Not only is it an absolutely beautiful engraving, but the premium gift box and 'happy birthday' tag is so well done, it's a truly gorgeous package all in all. The customer support and willingness to problem solve and make the Hebrew request work was incredible, the entire experience of engaging with Silvery is something special. Thank you!

Owner's reply
Hi Heather, it was such a pleasure to assist you, and we're so glad we could make your lovely idea work. Thank you for supporting Silvery, and we're delighted that you enjoyed your experience with us. Hope to have you back again in the future!

WARRANTY REPAIRS & RESIZING

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Product, Order Queries &

Warranties

Order Expediting

LET THE OWNERS KNOW

ADDRESS:

Product Queries or Order Follow Up

Need Guidance Placing an Order?

RETURN / REFUND ENQUIRIES

LET THE OWNERS KNOW

ADDRESS:

CUSTOMER SUPPORT

Product, Order Queries &

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Order Expediting

LET THE OWNERS KNOW

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